Our Committment in Times of COVID-19
Dear Ladies and Gentlemen,
we, German Stuis and Oliver Volland, Managing Directors of Koenig & Bauer Coding GmbH, feel personally committed to keep you informed about our up-to-date facilities and measures in these challenging times of COVID-19.
It is our obligation to assure you that the safety of our esteemed clients and colleagues is our highest priority.
We carefully observe the progress of the current situation and adapt our activities accordingly, with utmost sensitivity and significance.
Safety of our Employees
The health of our colleagues, their relatives and also of our customers is our first priority. We respect best practice and diligently follow the recommendations of experts and international health authorities.
In order to actively work against the further expansion of COVID-19, many of our colleagues have meanwhile relocated their job location to home-office.
Naturally we are available by telephone or video-conference as usual.
We have already increased the safety-stock in our German facilities significantly, in order to be reliably available for your demands for supplies and consumables. For some supplies, especially for raw materials with country of origin e.g. China, we have to expect a shortage, but we will proactively contact you to discuss adequate solutions.
Continued Service by Remote Offers
No one can look into a crystal ball – neither can we predict what the challenge in the coming weeks will be. But we are prepared for providing you with a continued, reliable and good service – today and beyond.
We have raised our hotline resources in parallel, to support you in best manner, also from remote. Also, we have decided that our customers shall have access to our “Visual Customer Support”-tool free of charge. With this, you have the possibility to be instructed and counselled by one of our service-experts via video conference, without receiving an on-site visit of our technicians.
In addition we are preparing for dedicated rental offers to support you with marking and coding devices on demand – quick and easy.
We are here for you in these special times – at any time, for any question. Please contact us.
Hopefully, we have ensured you of our responsibility by giving you insights on our activities. We thank you for your loyalty and trust.
Oliver Volland und German Stuis
Koenig & Bauer Coding GmbH