Hotline Helpdesk

Fast help when it counts. Our hotline is your first port of call for technical challenges. 

Our experienced technical experts offer you:

• Fast problem solving: Telephone support to gain a comprehensive overview of the situation.
• On-site troubleshooting: You can resolve many problems yourself with our guidance - quickly and easily.
• Support with function checks: Our experts will help you to carry out the correct settings and checks.
• Efficient service preparation: If an on-site service is required, technicians and spare parts are already prepared to ensure a quick repair.

With Visual ServiceSupport, users and our hotline helpdesk benefit from a modern tool that significantly improves communication:
Using a smartphone or tablet, the user shares what they see in real time. Live video provides a clear view of the processes and system status, giving our experts a fast and detailed understanding of the situation at your marking system.

Your Benefits:

• Targeted Communication: Visuals speak louder than words – no need for lengthy explanations, and misunderstandings are reduced.
• Visual Guidance: Markings on live snapshots help perform the correct functional checks or adjustments, or highlight specific conditions in close-up views.
• Full Data Security: Images are only transmitted and shared when explicitly authorized by you.

How It Works:
To start a session, you’ll receive a link via SMS or email from our hotline helpdesk. If the Visual ServiceSupport app is not yet installed on your device, the link will direct you to the free download in the App Store or Play Store. Once installed, the connection is established automatically and securely.