- Visual customer support
Competent support from experts
for the use of the Visual Customer Support app:
• Android or IOS device
• Pre-installation of the Visual Customer Support app
• Wired headset if necessary
Advantages for you:
- Costs savings by avoiding service calls
- Time savings as a result of rapid immediate help
- Reduced downtime:Technicians and spare parts are at the ready in the event of a service call
- Unique identification of parts
5 good reasons to choose Koenig & Bauer Coding Services
- We are happy to pass our know-how on to you so that you gain the possible benefit from your coding system.
- You receive rapid immediate help from experienced employees and state-of-the-art communication tools.
- Preventive maintenance carried out by our specialists increases your operational security.
- We offer you various financing models that are specifically tailored to suit your needs.
- A competent global service and engineering team supports you at all times.
In a nutshell.
The availability of your equipment is important to you?
Focus on your core business because the service contracts are individually tailored to suit your needs. We take care of the maintenance of your coding equipment, precisely and predictably for you. Your printer runs smoothly and reliably – absolute availability.
You want to act as quickly as possible in the event of an emergency?
Our specialists are happy to pass their knowhow on to you. We teach you in various training courses how to act as quickly as possible in the event of an emergency or carry out maintenance independently. Intensive training gives you the skills to respond quickly and to avoid unplanned downtimes.
You expect predictable costs?
We send you an offer for a framework agreement for your operating resources, spare parts or services. You therefore receive a fixed price for your calculation and always have everything available at the right time.
You have global requirements?
We offer you a competent service and engineering team worldwide. Our international organisation receives outstanding ratings in our customer surveys for its handling of globally networked applications.
You need a customised solution?
We offer everything you need from a single source. Our competent engineers have comprehensive, long-term expertise – including in specialised designs. Your individual needs are our focus, from the development to the integration in your systems.
Rent or buy?
We offer sophisticated financing solutions as an alternative to buying. Cost-effective rental concepts with or without services or pay-per-code models, including operating resources, are kind to your budget.