• Faith with a plan

    After-sales & service: A key element for industrial companies

Nowadays, companies are characterised by continuous changes in their target markets. The requirements associated with their own activities need to be adapted continuously.

Gone are the days when the after-sales & service domain played the role of a customer service department which merely had to sort out problems. Preventive maintenance of production facilities reduces malfunctions and prevents the emergence of emergency situations. It also increases the systems’ service lives. Regular servicing and maintenance activities preventively secure the reliability of the production operation, improve the satisfaction levels of operative employees and sustainably strengthen customer loyalty.

Qualified personnel make it possible for several companies to independently carry out as many device servicing operations as possible. Predictive maintenance enables companies to predict the ideal point in time for repairs or device replacements in advance. Predictability saves time and money.

Special custom-made cables connect our world

Located in Wipperfürth, Germany, with more than 350 employees in the research & development, production and sales departments, HEW-KABEL develops and manufactures client-specific cables and lines for domestic and foreign clients.

The group of clients includes companies belonging to the automobile industry, the medical technology sector, the robotics domain, the control technology sector and the energy machine construction domain. The number of diverse cable solutions is very large indeed. The individual customer support offerings are supported by HEW-KABEL's multi-year experience and extensive service portfolio. The internal processes are subject to the most stringent requirements associated with quality management.

"The high qualification level of our dedicated employees from the production department makes it possible for us to respond to our clients' special wishes in a speedy, flexible and often creative manner."

“We have bound ourselves to a stringent quality requirement. The advanced training measures allow us to fulfill the requirements of our skilled employees and strengthen our competitiveness in a futureoriented manner.”

Lisa Tintelnot
Technical purchaser

Opportunities not exhausted

Changes involving the operating and maintenance personnel have been made over the course of the several years during which the company has been operating facilities in which 26 continuous inkjet alphaJET devices have been using pigmented and non-pigmented inks to carry out marking tasks. Knowledge has been transferred from employee to employee. This involved a partial loss of expertise and skills. This also resulted in more frequent production disruptions, which could only be rectified with the help of telephonic support from the helpdesk/hotline or short maintenance visits carried out by Koenig & Bauer Coding.

Solution with potential

HEW-KABEL attaches great importance to qualified employees, and considers this to be a component of its success. In 2015, the new operating personnel participated in the adapted USER operator training programme at Koenig & Bauer Coding. The OPERATE training programme provided the technical personnel with training pertaining to maintenance and repairs. Furthermore, all marking systems are serviced and checked within the framework of an agreed-upon rotation system; this is done in a manner that is both predictable and calculable (thanks to maintenance contracts). Regularly-scheduled refresher training sessions allow the employees to cement and update their knowledge.

Satisfied conclusion

The attractive conditions in the maintenance contracts and the plannable (thanks to agreed-upon maintenance dates) malfunctions involving the ink-jet printers demonstrably contribute to the strengthening of the company's success. The dedicated production personnel can once again focus their full attention on the core business. Special customer requirements are once again being fulfilled in a bold and creative manner. The cable marking operation is no longer a production bottleneck.

The maintenance appointments are used as an opportunity to competently exchange views withKoenig & Bauer Coding's service technician.


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Jochen Gutscher

Koenig & Bauer Coding GmbH
PLZ Bereich: 64, 66, 67, 68, 69, 70, 71, 72, 74, 75, 76, 77, 79

M: +49 160 7198 724


Gunther Heilmann

Koenig & Bauer Coding GmbH
PLZ Bereich: 01, 02, 03, 04, 06, 07, 08, 09, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 22, 23, 24, 25, 39

M: +49 160 9058 9443


Robin Lünenschloß

Koenig & Bauer Coding GmbH
Deutschland - überregional

M: +49 170 8544 392


Alexi Towfighian

Koenig & Bauer Coding GmbH
PLZ Bereich: 32, 33, 40, 42, 45, 46, 47, 48, 49

M: +49 170 7625 493


Gunther Thummerer

Koenig & Bauer Coding GmbH
PLZ Bereich: 36, 90, 91, 92, 95, 96, 97, 98

M: +49 151 1427 2648


Koenig & Bauer Coding (FRA)

ZAC de la Ronze 142 chemin des Eglantiers
69440 Taluyers

T: +33 9 80 77 76 10


Koenig & Bauer Coding (Hangzhou) Co., Ltd

F9, North Building 10, No.88 Jiangling Rd, Binjiang District
310052 Hangzhou

T: 0086-571-87710500/520/530
F: 0086-571-87710535


Koenig & Bauer Coding (NL) B.V.

Coenecoop 3B1
2741 PG Waddinxveen

T: +31 (0)10 522 60 52
F: +31 (0)10 522 40 29


Koenig & Bauer Coding (PL) Sp. z o.o.

Bukowska 17a
62-069 Dąbrowa /Poznań

T: +48 61 670 40 20
F: +48 61 670 40 20


Jennifer Peil

Koenig & Bauer Coding GmbH
PLZ Bereich: 41, 44, 50, 51, 52, 57, 58, 59

M: 0172 / 3133719


Carsten Weßling

Koenig & Bauer Coding GmbH
PLZ Bereich: 21, 26, 27, 28, 29, 30, 31, 34, 37, 38, 99

M: +49 172 3134 023


Koenig & Bauer Coding GmbH

Benzstraße 11
97209 Veitshöchheim

T: +49 (931) 9085 - 0
F: +49 (931) 9085 - 100


Koenig & Bauer Coding Sverige AB

Rökerigatan 19
121 62 Johanneshov

T: +46 8 724 01 95

Produktmanagerin Print & Apply

Emely Übler


Beatrix Hochleitner

Koenig & Bauer Coding
PLZ Bereich: 1, 7, 8, 9, Austria

M: +43 676 88090 5569